PRODUCTS & SERVICES /
Managed Services /
Service Delivery & System Management
All managed services are supported by comprehensive service delivery and system management facilities and procedures. Facilities include:
- Routine capacity monitoring of all systems coupled with rapid response and resolution of identified problems;
- Unlimited level of fixes that cover discs, processors, IO, operating system patches, upgrades and new releases;
- Remote resolution strategies with 18x7 or 24x7 dial-in capability;
- Single point of contact for change and problem management;
- Ownership of calls taken from inception to resolution;
- A detailed escalation procedure to ensure timely action in accordance with service level agreements.
Find Out More
To find out more about our managed services solutions, submit our call back/site visit form. |
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| Services |
Server Hosting
Stable and secure servers maintained and operated 24/7, 7 days a week. |
Printing
End-to-end service providing design, printing, document storage and finishing. |
Disaster Recovery
Off-site facilities with like-for-like hardware and operation, and 24 hour or bespoke recovery time. |
Database Management
Management, support and development of current mainstream database technologies. |
Application Services
Comprehensive and ongoing support and development of software applications, from complex drivers to simple desktop applications. |
Service Delivery &
System Management
Management, support and development of current mainstream database technologies including Oracle, SQL and IDMS. |
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